Return and Refund Policy
At PBW Foundation, we deeply appreciate every contribution from our community of supporters. Your donations play a vital role in advancing our mission and creating a tangible impact. We understand that financial decisions, including charitable donations, require trust and sometimes necessitate flexibility. This policy outlines the circumstances under which PBW Foundation may offer refunds for donations made via our website, secured by SSL to ensure the safety of your personal and financial information.
Guiding Principles:
- Transparency and Trust: We aim to build and maintain trust with our donors through transparent communication and practices.
- Donor Satisfaction: We are committed to ensuring the satisfaction and confidence of our donors in the ways their contributions are utilized.
- Compliance and Integrity: Our refund and return policy is guided by legal compliance and the highest ethical standards.
Circumstances for Refund Consideration: We recognize that certain situations may necessitate the review of a donation for a possible refund. These include:
- Duplicate Transactions: If you accidentally submit a donation more than once for the same cause.
- Input Errors: If you intended to donate a different amount than what was processed (e.g., typing $500 instead of $50).
- Unauthorized Use of Payment Instrument: If you discover a donation was made using your payment details without your consent.
- Event Cancellation: If a donation was made specifically for an event that has been cancelled, and the donor does not wish to redirect their donation to another cause within the Foundation.
- Error in Donation Allocation: If a donation was intended for a specific project or fund but was mistakenly allocated elsewhere. In such cases, the Foundation can first attempt to correctly reallocate the donation as per the donor’s original intent before considering a refund.
- Change in Donor Intent: If a donor has a change of heart regarding their donation for reasons such as dissatisfaction with the Foundation’s approach or a shift in personal values. While these requests might be rare and more subjective, offering an avenue for discussion respects donor autonomy.
- Fraudulent Activity: Beyond unauthorized use of payment instruments, if a donation is made as a result of fraudulent activity not directly related to unauthorized payment use, such as identity theft.
Refund Request Procedure:
- Contact Us Early: Initiate your refund request within 7 days of the donation date by contacting us at contact@pbwfoundation.org with the subject “Donation Refund Request.”
- Provide Detailed Information: Include in your email the donor’s full name, the transaction date, the donation amount, and, if possible, the transaction ID. Clearly state the reason for the refund request.
- Await Confirmation: Our team will review your request and may reach out for additional information or clarification. We strive to process requests within 14 business days from receipt.
Processing Refunds: Approved refunds will be credited back to the original payment method used for the donation. Please be aware that the timing for the refund to appear in your account may vary depending on the policies of your bank or card issuer.
Exceptions: While we aim to accommodate our donors’ needs, certain donations cannot be refunded:
- Donations made beyond the specified refund request period.
- Donations specifically designated as non-refundable (e.g., endowment funds).
Thank you for your continued support of PBW Foundation!
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